Privacy Policy
At Vertex Kashmir Tour & Travels, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, book tours, or communicate with us.
- Information We Collect
We may collect and process the following types of personal information when you interact with us:
- Personal Information: Name, email address, phone number, address, nationality, and date of birth when you book a tour or inquire about services.
- Booking Information: Travel preferences, accommodation details, tour packages, flight information, and other details related to your booking.
- Payment Information: Credit or debit card details, bank information, or other payment methods for processing transactions.
- Communication Records: Emails, messages, and phone call details related to your inquiries and bookings.
- Technical Information: IP address, browser type, operating system, and other details collected through cookies and similar tracking technologies when you visit our website.
- How We Use Your Information
We use your personal information for the following purposes:
- Booking and Tour Management: To confirm and manage your bookings, arrange accommodations, transportation, and tours.
- Customer Support: To respond to your inquiries, requests, and concerns in a timely manner.
- Payment Processing: To process payments for bookings and provide invoices or receipts.
- Marketing & Promotions: To send you updates, special offers, or promotions related to our services (you can opt-out of receiving marketing emails at any time).
- Personalization: To tailor our services based on your preferences and travel history.
- Legal & Compliance: To comply with legal obligations, such as tax regulations, and ensure the safety and security of our travelers.
- How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with hotels, transport companies, tour guides, and other third-party vendors who help deliver the services you have booked.
- Payment Processors: We use secure third-party payment gateways to process your payments, and they may require access to your payment information.
- Legal Authorities: If required by law or to protect our legal rights, we may disclose your personal information to law enforcement agencies, government authorities, or other third parties.
- Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption of sensitive data, secure servers, and restricted access to your personal information.
However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information during transmission over the internet.
- Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:
- Session Cookies: To remember your preferences while navigating our site.
- Analytics Cookies: To help us understand how users interact with our website and improve its functionality.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to access certain features of our website.
- Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Data Portability: You have the right to request the transfer of your personal data to another service provider.
- Marketing Preferences: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
- Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, contractual, or regulatory requirements. Once the data is no longer needed, it will be securely deleted.
- Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it as soon as possible.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates via email or through our website. Please review the policy periodically to stay informed about how we protect your data.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: +91 7889577789
- Office Address: Vertex Kashmir Tour & Travels, Gulmarg, Kashmir
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Effective Date: This Privacy Policy is effective as of 23-12-2023.