Vertex Kashmir Tour & Travel ("Vertex Kashmir Holidays", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you consent to the practices described here.
1. Information We Collect
We collect information that you provide directly and information gathered automatically when you use our website:
- Contact & booking details: name, email address, phone number, travel dates, traveller count, and preferences.
- Identification details: where required for hotel check-in, permits, or transport bookings.
- Payment information: processed through secure third-party payment gateways. We do not store your full card or bank details.
- Technical data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.
2. How We Use Your Information
- To respond to enquiries and prepare customised itineraries and quotations.
- To process bookings, payments, and confirmations with our service partners.
- To communicate with you about your trip, including updates and important notices.
- To improve our website, services, and customer experience.
- To send offers and travel updates where you have opted in (you can unsubscribe at any time).
- To comply with legal and regulatory obligations.
3. Sharing of Information
We share your information only as necessary to deliver your trip — for example, with hotels, houseboats, transport providers, and activity operators — and with payment processors and service providers who help us run our business. We require these partners to handle your data securely. We do not sell your personal information to third parties.
4. Cookies
Our website uses cookies to keep the site working, remember preferences, and understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features may not function properly without them.
5. Data Security
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing communications at any time. To exercise these rights, please contact us using the details on our Contact page.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children without the consent of a parent or guardian.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out via our Contact page.