Sales Executive (Female)

About the Role

Vertex Kashmir Holidays is a trusted travel company specializing in Kashmir tour packages and personalized travel experiences. We are passionate about helping travelers create unforgettable memories through exceptional service and well-planned holidays. We are looking for an enthusiastic and customer-focused Sales Executive to join our growing team. As a Sales Executive, you will handle inbound customer enquiries received through our website, WhatsApp, phone calls, and digital marketing channels. Your responsibility is to understand customer travel requirements, recommend suitable tour packages, guide them throughout the booking journey, and convert enquiries into confirmed bookings while delivering an outstanding customer experience. This is not a cold-calling role. You will primarily work with customers who have already shown interest in our travel services. At Vertex Kashmir Holidays, you'll work with a passionate team dedicated to delivering memorable travel experiences. We believe in learning, growth, teamwork, and providing opportunities for individuals who are eager to build a successful career in the travel industry.

Responsibilities

• Handle inbound enquiries received through the company website, WhatsApp, phone calls, and other digital channels.
• Understand customer travel requirements, including destination, travel dates, budget, number of travellers, and preferences.
• Recommend suitable Kashmir tour packages, customized itineraries, hotels, transport, and sightseeing options.
• Explain package details, pricing, inclusions, exclusions, offers, and answer customer queries professionally.
• Follow up with customers via phone calls and WhatsApp to convert enquiries into confirmed bookings.
• Build trust and maintain excellent customer relationships throughout the booking process.
• Coordinate with the Operations team for booking confirmations, itinerary updates, and customer assistance.
• Update customer interactions, follow-up notes, and booking progress in the company CRM.
• Achieve monthly sales and conversion targets while maintaining high customer satisfaction.
• Provide exceptional pre-sales and post-sales support whenever required.

Requirements

• Female candidates only.
• 3–6 months of experience in Sales, Telecalling, Customer Support, or Travel Sales.
• Excellent verbal communication skills in Hindi.
• Basic English communication skills are preferred.
• Confident in handling customer conversations over phone and WhatsApp.
• Strong convincing, negotiation, and relationship-building skills.
• Basic computer knowledge and familiarity with web applications.
• Positive attitude, self-motivated, and eager to learn.
• Ability to work in a fast-paced environment.

Preferred Skills

• Experience in the Travel & Tourism industry is an added advantage.
• Knowledge of Kashmir tourist destinations and travel planning is preferred.
• Experience handling online customer enquiries.
• Familiarity with CRM software is a plus.

Benefits

• Negotiable salary based on experience and performance.
• Attractive performance incentives.
• Professional and supportive work environment.
• Career growth opportunities within the company.
• Hands-on training on travel products, CRM, and sales process.
• Opportunity to work with one of Kashmir's growing travel brands.