These Terms & Conditions (“Agreement”) govern your use of the services and products provided by Vertex Kashmir Tour & Travel (“Company,” “we,” “our,” or “us”). By booking a tour, accessing our website, or using our services, you agree to comply with and be bound by this Agreement. Please read these terms carefully before proceeding.
1. Booking and Payment:
a. Booking Confirmation: When you book a tour with us, your reservation is confirmed once we receive the required payment and provide you with a booking confirmation.
b. Payment: Payment methods may vary depending on the tour. We accept payment via credit/debit cards, UPI, bank transfers, or other methods specified during booking.
c. Price Changes: Tour prices are subject to change without notice. However, once your booking is confirmed and payment is received, the price for your tour is locked in and will not change.
2. Cancellation and Refunds:
a. Cancellation Policy: Our cancellation policy is outlined in the specific tour package you choose. Please review the cancellation policy associated with your booking.
b. Refunds: Refunds, if applicable, will be processed according to the cancellation policy. Refunds may take time to process, and applicable fees may apply.
3. Travel Documents:
a. Passports and Visas & Adhaar Card(Govt Identity): It is your responsibility to ensure you have the required travel documents, including a valid passport, adhaar card(for Indian Citizens) and any necessary visas, for your journey.
b. Accuracy: Ensure that all personal details provided during booking, including names and passport information, adhaar, are accurate. Errors in documentation may result in additional fees or denial of entry.
4. Travel Insurance:
a. Recommended: We strongly recommend purchasing travel insurance to protect yourself against unexpected events, including trip cancellations, medical emergencies, and lost luggage.
b. Policy Information: You are responsible for understanding the terms and coverage of your chosen travel insurance policy.
5. Health and Safety:
a. Health Requirements: Ensure you are in good health and meet any health requirements for your chosen tour. Consult with a healthcare professional as needed.
b. Safety: Follow safety guidelines provided by our guides and staff during the tour. Your safety is our priority.
6. Tour Changes:
a. Itinerary: Tour itineraries are subject to change due to factors such as weather, road conditions, or other unforeseen circumstances. We will make reasonable efforts to provide comparable alternatives.
b. Group Tours: For group tours, please be punctual. Delays may impact the overall group experience.
7. Liability:
a. Assumption of Risk: Participation in tours and activities involves inherent risks. You assume all risks and responsibilities for your safety during the tour.
b. Limitation of Liability: Our liability is limited to the extent permitted by law. We are not responsible for any loss, injury, damage, or delay resulting from factors beyond our control.
8. Privacy:
a. Data Collection: We collect and use your personal information as described in our Privacy Policy. By using our services, you consent to our data practices.
9. Governing Law:
a. Jurisdiction: This Agreement is governed by the laws of Jammu & Kashmir Tourism. Any disputes will be subject to the exclusive jurisdiction of the courts in J&K.
10. Changes to Terms:
a. Modification: We reserve the right to modify or update these Terms & Conditions at any time. Changes will be effective upon posting on our website.
By using our services, you agree to abide by these Terms & Conditions. If you do not agree with any part of this Agreement, please refrain from using our services.
If you have questions or require further clarification on any aspect of this Agreement, please contact us. Thank you for choosing Vertex Kashmir Tour & Travel for your adventure!
